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Improve conversion and loyalty, with safe and engaging social spaces

Social commerce is booming for retailers. Engage with potential buyers on this fast-paced platform. Create a safe, inclusive space free from toxicity and fraud to share news, promote products, and strengthen customer loyalty.

  • beIN Sports
  • Brut
  • Campari
  • M6
  • Petit Bateau
  • Yubo
  • LFP
  • LFP
  • beIN Sports
  • Brut
  • Campari
  • M6
  • Petit Bateau
  • Yubo
  • LFP
  • LFP

Challenges

Brand image is directly linked to sales

Brand image is directly linked to sales

What people say about your brand on social media can directly impact sales, for better or worse. Studies show that 84% of consumers would purchase, try, or recommend a product to others based on social media content. Make sure the narrative around your brand is positive!

Toxicity damages the buyer experience

Toxicity damages the buyer experience

When it comes to winning repeat sales, a positive buyer experience is everything. 79% of shoppers say they won’t buy from a company again after a poor online shopping experience. Most online sales today involve social media interactions: so make yours an inspiring space.

Unexpected crises can reduce customer loyalty

Unexpected crises can reduce customer loyalty

Did you know that on average, 1 in 5 of your followers has already bought from your brand and another is considering it? Safeguard your brand reputation and protect customer loyalty, by mitigating the risks of a social media crisis that could negatively affect buyer behaviour.

Key figures

0%
of all purchases are currently made online , with estimates it will be 25% in the next year.
+0%
increase year on year in sales made on social media, with predictions this will increase.
0%
of social media users go to their social apps to find new brands and products.
0%
of social media users follow brands that they consider purchasing from on social media.

Product benefits

Product benefits
Protect your brand image

Protect your brand image

Showcase your brand in its most positive light and control the narrative around it. Create safe online environments to engage with your audience by instantly removing toxic or fraudulent content. Monitor results and identify your brand’s biggest ambassadors and detractors to take action where needed.

Enhance buyer experience

Enhance buyer experience

Make sure current and new customers can safely interact and engage with your brand, just like they do in the real world. Protect users from hateful and harmful content, scams, spam and illegal links that can interrupt their buyer journey, spoil their online experience and jeopardize sales.

Anticipate and mitigate crises

Anticipate and mitigate crises

Set up classifications to monitor sensitive topics and get alerts if they’re mentioned by your community. Be notified of spikes in activity, whether it’s toxic or supportive comments, to react quickly. Enable 24/7 support and human review if a crisis happens.

Frequently asked questions

Ready to see Bodyguard in action?

Request a free demo and see how quick and easy it is to monitor and moderate your social media content using Bodyguard.

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