Improve conversion and loyalty, with safe and engaging social spaces
Social commerce is booming for retailers. Engage with potential buyers on this fast-paced platform. Create a safe, inclusive space free from toxicity and fraud to share news, promote products, and strengthen customer loyalty.
Challenges
What people say about your brand on social media can directly impact sales, for better or worse. Studies show that 84% of consumers would purchase, try, or recommend a product to others based on social media content. Make sure the narrative around your brand is positive!
When it comes to winning repeat sales, a positive buyer experience is everything. 79% of shoppers say they won’t buy from a company again after a poor online shopping experience. Most online sales today involve social media interactions: so make yours an inspiring space.
Did you know that on average, 1 in 5 of your followers has already bought from your brand and another is considering it? Safeguard your brand reputation and protect customer loyalty, by mitigating the risks of a social media crisis that could negatively affect buyer behaviour.
Key figures
Product benefits
Showcase your brand in its most positive light and control the narrative around it. Create safe online environments to engage with your audience by instantly removing toxic or fraudulent content. Monitor results and identify your brand’s biggest ambassadors and detractors to take action where needed.
Make sure current and new customers can safely interact and engage with your brand, just like they do in the real world. Protect users from hateful and harmful content, scams, spam and illegal links that can interrupt their buyer journey, spoil their online experience and jeopardize sales.
Set up classifications to monitor sensitive topics and get alerts if they’re mentioned by your community. Be notified of spikes in activity, whether it’s toxic or supportive comments, to react quickly. Enable 24/7 support and human review if a crisis happens.
Frequently asked questions
Ready to see Bodyguard in action?
Request a free demo and see how quick and easy it is to monitor and moderate your social media content using Bodyguard.
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